FAQ (Frequently Asked Questions)
Q: How much does it cost for delivery / packing / postage / shipping?
A: Nothing extra. It's included in the prices shown above depending on where you are - either UK (first class postage) or Worldwide (airmail).
Q: How long will my order take to arrive?
A: If you have paid for a download, it will be available to you as soon as we can get an email to you - usually the same day, unless you purchase very late in the evening. If you have ordered a CD, these are dispatched the next working day after payment. Depending on the Post Office, the CD should usually arrive after 1 or 2 working days for UK deliveries and around 4 to 7 working days internationally.
If you end up waiting longer, send us an email at email@example.com.
Q: How secure is the ordering process?
A: Credit card transactions are handled on the PayPal secure server, so we don't see your card details. All your orders and personal details will be mangled up and transmitted securely, so it's virtually impossible for anybody else to get their hands on them. And we don't pass on any personal details to anyone else.
Q: What's your returns policy?
A: If something arrives damaged or doesn't work properly, do please contact us, either by phone or email, contact details below. Sometimes a problem can be quickly resolved this way. If this hasn't worked, just post it back and we'll hustle another one out to you straight away, or refund your payment, whichever you prefer. See also next question.
Q: What about if I just don't like the item?
A: We want you to be 100% happy with your purchase. If you are disappointed with it, just post it back to us. As long as it is returned in perfect condition, we will refund your payment, less postage and packing costs. Do ring or email us though, as the feedback is much appreciated - good or bad.
Q: How do I pay by cheque?
A: Please make any cheques payable to "Mrs Sophie Snell", then post to the address given below. Note because of bank charges we only accept UK cheques. Once your cheque has been received and cleared, we will post your CD's first class as usual.
Q: How do I contact you?
A: Email us at: firstname.lastname@example.org
Telephone: 07796 296387 (UK)
Write to us at: Sophie Snell
71 Burley Lane
Derbyshire, DE22 5JR
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